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FAQ

Shopping

Is it necessary to have an account to shop on Camkart?

Yes, it’s necessary to log into your Camkart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale.

How are items packaged?

Products sold by Camkart are shipped in packages with bubble wrap or standard packing procedure.

Are there any hidden charges (Sales Tax) when I shop on Camkart?

There are NO hidden charges when you shop on Flipkart. The price you see on the product page is final and it’s exactly what you pay.

Why do I see a 'delivery charge'?

It usually costs more to ship some items. So, sometimes we choose to add a delivery charge. The delivery charge is waived off by us if you shop with us for a certain amount.

What do the different tags like "In Stock", "Available" mean?

In Stock’
For items listed as “In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

Out of Stock'

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

Back In Stock Soon'

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

Order

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location.

My order has reached the nearest delivery hub, but why isn't it out for delivery yet?

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date.

What should I do if I don't get the invoice for my order?

You can visit My Account › My Orders page to get invoices for your orders.

How will my order be delivered?

All orders are shipped by us through courier services who deliver the packages to your doorstep.

Why is the 'Cash on Delivery' payment mode not available at my location?

Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

How can I place an order?

To place an order, please follow these steps:

  • Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode
  • Add products to your cart or just hit ‘Buy Now’
  • Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order

I have a complaint about the courier executive who came to deliver my order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Can I get my order delivered faster?

Your order will get delivered on or before the delivery date promised at the time of placing the order.

How is a 'business day' different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

What is the estimated delivery time?

We procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

  • The seller offering the product
  • Product’s availability
  • The destination to which you want the order shipped to

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your Camkart account on our website, app, or mobile site.

Why was my package not delivered?

Sometimes, a package cannot be delivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to us by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then Choose ‘Save Changes’.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to us.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to us without attempting delivery.
Note: A package once returned to us cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

What do the different order statuses in 'My Orders' mean?

The different order statuses are as mentioned below:
Approved: Order you have placed for an item is confirmed by the seller
Dispatched: Your item has been picked up by the courier service provider and is on its way to a logistic facility
Delivered: Your item has been delivered
Returned: You have returned the item for refund/replacement/exchange

Payment

How can I order for large quantities of the product as part of a corporate order?

You can write to sales@camkart.in for your corporate gifting requirements.

How does Camkart prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

Can I pay with any Credit card?

You can choose to pay on Camkart with any Visa, Rupay, American Express & MasterCard credit card issued in India.

Can I use any Debit Card to pay for my order?

You can choose to pay for your order on Camkart with any Visa, Rupay, MasterCard or Maestro Debit Card.

Can I use the Cash on Delivery payment option for every product I buy on Camkart?

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.
Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

How can I pay for my order?

“You can choose to pay for an order using any of the below methods:

  • Cash on Delivery
  • Net Banking
  • Visa, MasterCard, Rupay, American Express or Maestro Credit or Debit cards issued in India"

How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store?

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

How do I pay using a credit or debit card?

You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you’ll also need to use your card’s online password that is verified by Visa, MasterCard Secure Code etc.

If I have used a card on Camkart, will I be able to use a new card for my next payment?

Yes. Even if you’ve used your card details on Camkart, you always have the option to use any other credit/debit card to pay.

What is the amount I can shop for with Cash on Delivery payment option?

You can shop up to Rs. 49,999 using Cash on Delivery (CoD) option.

What is Cash on Delivery?

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

Can I use Credit/Debit Card or Netbanking to pay on Camkart through the Camkart app?

Yes, you can use your Debit/Credit Card or Netbanking to shop on our mobile app, website, and mobile site too!

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